Refunds & Returns
If you are not entirely satisfied with your purchase, we're here to help…
Bundle Beds offer a no quibble 14-day returns policy. If, for whatever reason, you decide you no longer want your Bundle Bed, please just return it to us within 14 days of purchase, for a full refund of the purchase price. Please note, shipping fees are not refundable, and return shipping is at the cost of the customer.
If more than 14 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
To complete your return, we require a receipt or proof of purchase. Please email [email protected] with your receipt and reason for return and we will get back to you with details of where to send the product.
Return Authorisation Number (RAN)
Get your Return Authorisation Number (RAN): To start the repair / return process, please email [email protected] where you will be advised on how to receive a Return Authorization Number (RAN). Return your product: Place your RAN along with your name and the return address on the outside of the package used to ship the item to our repair centre.
- Please include in the package a note with your product’s serial number, a short description of the problem, your name, shipping address, daytime phone number, email address, and RAN.
- Please clean your product before mailing it – your repair technician will thank you.
- We recommend using a carrier that offers tracking and insurance (Royal Mail, Parcel Force, MyHermes, UKMail, UPS, Fed Ex, DHL etc.)
Service / repair address:
Please contact us at [email protected] for details of the return address.
The address provided will be dependent on your location. Please kindly allow 4-6 weeks for your gear to be processed, repaired and returned.
If you have any questions about the status of your repair / return, please contact us on the above email address with your Return Authorization Number for easy tracking.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition
- Items returned that are damaged or missing parts for reasons not due to our error
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, firstly, please check your bank account again.
Then, contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via [email protected]
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email via [email protected] and we will let you know where to send the product.
The customer is responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item worth over £75, we strongly advise that you use a trackable shipping service or purchase shipping insurance. Without this tracking, we cannot guarantee that we will receive your returned item.
Questions or Concerns
If you have any questions or are unsure of any of the information above, then please email us via [email protected]