Refunds & Returns
COVID-19: thanks to our wonderful warehousing team, we are still able to send your orders as usual. The team is carefully following all government guidelines to maintain social distancing and ensure safety. Our standard returns policy is below, but if the current circumstances surrounding COVID-19 mean that you cannot return an order in the normal way, please drop us an email.
Returning your product from Bundle Beds
We hope that you love your Bundle Bed (or anything else you buy from us) as much as we do - but if, for whatever reason, it does not hit the mark we are happy to receive returns within 14 days of purchase for a full refund of the price you paid. Please note that, whilst original postage fees are also fully refundable, return shipping will need to be covered by you.
Please email us on firstname.lastname@example.org with your receipt or order confirmation, and we will send you the required returns form.
We kindly request that any returned products are unused; in the same condition you received them in; and in their original packaging. We recommend using a tracked postal service to return your product as we cannot issue a refund until we have safely received the item.
We appreciate any feedback you are happy to give on why you chose to return your Bundle Bed product. It really does help us improve and develop Bundle Beds, so please don’t hold back!
If your Bundle Bed product was damaged in shipping or is not functioning as you expected, please email us on email@example.com with details of the issue. Any photos you can send us to show or explain the problem are really useful in helping us to resolve it as quickly as possible. If you can include the order number from your purchase confirmation that’s great too, but not absolutely essential!
Questions or Concerns
If you have any questions, or are unsure about any of the information above, please get in touch via firstname.lastname@example.org .